Privacy Policy

General Statement

Digital Medics Pty Ltd (“The Company”) is the developer and provider of the Diabetes IQ mobile App (the "App"). The App is a diabetes management application which is provided to assist people living with diabetes to better manage their diabetes. This privacy policy (“Privacy Policy”) applies to the App and describes the information we collect, how we use it, with whom we share it, and other matters relating to such information. The Company controls, owns, and manages the information collected by and through the App and may use the information in the manner and for the purposes as described in this Privacy Policy. If you have any questions or concerns about our Privacy Policy, please contact our privacy team at

The information we collect.

This section describes the information we currently collect about Users of our App.
* User Information. The App collects your name and email address (the “User Information”) which is used to identify you as a registered user of the App.
* Third Party Data.  We collect data provided by you to certain integrated third party applications ("Third Party Programs"), programs and/or devices that you may elect to use in connection with the App, e.g. Fitbit, Jawbone and Misfit. These Third Party Programs typically have features that collect and store data and/or other information about you and/or permit you to upload the same to your user account with the program. When you choose to integrate these Third Party Programs with the App, they will be able to provide us with access to some or all of that data and/or other information. You should review information from these Third Party Programs, including their privacy statements and terms of use, prior to using them or allowing them access to any information about you.  The Company does not warrant and is not responsible for the quality, use or operation of the Third Party Programs and your use of any such programs is governed by separate terms of use and privacy statements by the program provider.


How the information we collect may be used or shared

We use the information we collect to continually try to improve our App and to provide a safe, efficient, and customised experience. In particular, we may use your User Data to do any of the following:
* To comply with law.  We may use any of your User Data as necessary in order to comply with any applicable laws, regulations or court orders.
* Legal Compliance. We may disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect the Company’s rights or property.
* Business Sales/Transfers. We may also disclose and/or transfer your User Data to third parties in connection with a corporate transaction, such as a merger, acquisition by another company or sale or other transfer of all or a portion of our business or assets.

Advertisements and Links

* We do not provide any User Data to advertisers or otherwise to third parties for the purpose of advertising or marketing.  From time to time, the App may contain hyperlinks (“Links”) to third party advertisement, including third party providers of certain Programs.  Such Links are for your reference only, and we neither control the privacy policies of such Apps or linked websites nor are we liable or responsible in any way for the use of any personally identifiable information that you may provide such sites.  We recommend that you remain aware when you leave the App and review the terms of use and privacy policies of each and every App and linked website.
* You should also be aware that if you voluntarily disclose personally identifiable information in an email or other communications with any third party listed on the App or in other materials, that information, along with any other information disclosed in your communication, can be collected and correlated and used by such third parties and may result in your receiving unsolicited messages from other persons. Such collection, correlation, use and messages are beyond our control.


Steps we take to keep your information secure.
* The security of your User Data is important to us. We have put in place physical, electronic, and managerial procedures to safeguard and secure User Data from unauthorised access.
* Risks inherent in sharing information. Notwithstanding our commitment to protect your information, you should be aware that there is always some risk involved in transmitting information over the internet.  In addition to the risk that the employees, contractors and others subject to our Security Policy may fail to follow required procedures, there is also some risk our or your network and/or security systems could be circumvented or breached, including by third parties.  As a result, while we strive to use all means to protect your User Data, we cannot ensure or warrant the security and privacy of your User Data or any other information you transmit to us, or of your or our network and/or security systems, and our and your use of the App and your User Data is solely at your own risk.  If you have any questions regarding the security of the App you can contact our privacy team.

About Us

Digital Medics Pty Ltd is a provider of innovative medical device, software and medical apps in Australia. Our vision is to provide innovative products incorporating the latest diabetes management technologies. Our product suite include the Smartplus insulin pen and the Diabetes IQ mobile app for both iOS and Android platform.